Enterprise Resource Planning (ERP)
ERP stands for Enterprise Resource Planning. Now in the age of cut throat competition its gain popularity for its usability. It attempts to integrate all departments and functions across a company onto a single information system that can serve all those different departments' particular needs. Its use the resources in a very effective way and minimize the cost of the company and particular departments.
Customer Relationship Management (CRM)
CRM is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.Measuring and valuing customer relationships is critical to implementing this strategy.
Statistical Analysis Software (SAS)
From traditional statistical analysis of variance and predictive modeling to exact methods and statistical visualization techniques, SAS/STAT software is designed for both specialized and enterprisewide analytical needs. SAS/STAT software provides a complete, comprehensive set of tools that can meet the data analysis needs of the entire organization.